Read through chapter 5 of Crucial Conversation. This one generally sits better than 'Communication Effectively' on me. I read that the 'idiocy of either or thinking' hits the core for Buck too. In 'The Inconvenient Truth', Al Gore mentioned the same issue in dealing with the problem he was trying to present. I think we all feel it in our lives, that's why the phrase made an impression on both me and Buck. I guess the reason is people are inherently lazy in nature. We want a solution out there to solve a problem, or we give up. The tendency to do so increases as the difficulty rises. As the communications happening in our daily lives looking so 'inconsequential' and 'trivial', we are even more prone to do that, instead of making an effort to actually use our brains and think.
The topic on 'creating a safe feeling' is too idealistic and it leaves many questions to me. Head not clear enough yet.
Off topic: Out of curiosity, I checked the 2 books on amazon, Crucial Conversation has 121 reviews, with 4.5 avg rating, and Communicating Effectively has 8, avg 4.5. Isn't that interesting?